FAQ

Are the shipping costs included?

No, delivery is calculated at the checkout and carried out by Printful. They use various couriers depending on your location, and also depending on what you have ordered and where that item is manufactured.

Do you ship internationally?

Yes, we ship to most countries. Delivery is calculated at the checkout and carried out by Printful, some items may be limited to specific countries. All orders are fulfilled by Printful, please see their Help Centre for more information regarding delivery.

Can I change the currency

Yes, when on any shop page you can click ‘Filter’ at the top, from there a window should pop up from the left hand side and the top option will allow you to change the currency.

How long will delivery take?

We expect most orders to arrive within 14 working days, however this can change depending on stock, location and couriers. All products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! All orders are fulfilled by Printful, please see their Help Centre for more information regarding delivery.

Do you use recycled packaging?

As of May 2021, we’ve started using packaging made of post-consumer recycled (PCR) plastics. PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films.

We use PCR plastic packaging for all apparel orders shipped from our in-house facilities. The amount of PCR in the packaging differs for each fulfillment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments.

As of May 2022, we’re starting to gradually switch to 90%–100% PCR plastic packaging for apparel products in our in-house facilities all over North America. Learn more about the new improved packaging over here.

PCR packaging protects the products just as well as virgin plastic bags, and they look almost the same. However, choosing PCR over virgin plastics reduces the environmental impact plastic has on our planet.

We know there’s still a lot left to do about our packaging footprint, and we’ll keep exploring greener options in the future.

Are your products shipped sustainably?

Around 81% of Printful orders are delivered within the same region they’re fulfilled in. Having fulfillment centers close to our customers is good for both the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing CO₂ emissions produced when transporting orders.

Products available in the same region are shipped together whenever possible. This helps our customers save money and is much better for the environment.

I have a general question about a product

All orders are fulfilled by Printful, please see their Help Centre for more information regarding products.

I haven’t received any email confirmations?

A lot of the time our emails end up in Junk/Spam folders, please check these folders first before contacting us about this. If you are unsure on which email you have used we can check this for you and we can resend emails if you have accidentally deleted or lost them.

Not answered your question?

If you are having any issues or need a question answering that isn’t listed on this page, feel free to contact us on Instagram or email us at hello@tbstudio.co.uk.